Thanks to Robert Presuto for a great buying experience. I am so impressed with the customer service provided by the Flemington team, and I’m very happy with my new Q50.
I enjoy working with this dealership. They really treat you well. If it will be a longer time for you to wait, then they come and tell you immediately. They tell you up front what your costs will be if they have to replace or fix a part on your car. My car is 5 yrs old and I have never been dissatisfied with their customer service. I highly recommend them.
After a short search for a car, I met Dawn Taylor at Flemington INFINITI. Fabulous is the first word that comes to mind. Not pushy, very kind, knowledgeable and compassionate. I was about to let go of my car that I owned for 7 years and was about to start a new "leasing" journey. Dawn gave me all the options, kept me within a price point and let me know when I was ready she would make it happen. Low and behold I am now driving a beautiful new INFINITI Q50. The day I picked the car up (whom we have named Daphne), Dawn knew I would be emotional about letting my (Dottie) current car go but she hugged me and welcomed me to the INFINITI family. And with Dawn, Dave Younan, Steve Kiley and Katie, steves daughter, welcoming me at the door on that Saturday morning, and then waving at me as I drove away, I knew I made the right decision. They made the process so easy, I was able to embrace my new ride and drive away a happy lady! They were so interested in getting to know me, the person, not just another client. That truly showed how genuine they all were. Steve Kiley, thank you, you have a terrific business and a wonderful team! I can't thank them all enough for all of their time and heartfelt customer service! Absolutely some of the best i have ever dealt with! A great big thanks to Dave for making the paperwork simple, seamless, fun, and funny! You are all AMAZING at your jobs! A HUGE HEARTFELT THANKS TO THEM ALL!! HUGS! Kara Muscillo
The buying experience was very easy. The sales manager, Steve Kiley was great a well as my salesperson, Robert. The closing ws handled by David. All in all, I very easy, successful experience.
This has been the BEST EXPERIENCE ever in buying a new car. Dawn Taylors professionalism, knowledge and expertise made the process a closed deal! I had been shopping around at multiple dealers for months. Dawn connected immediately, aligned to what I was looking for and made the suggestion with alternative options. Dawn was truly the reason I bought this car. I had no intentions of purchasing that day but since the entire process was smooth and not high confrontational it was a no brainer. In JEST....I really wanted a coffee mug. I need to go back for that. Steve, the general manager...outstanding and pleasant. David...Carolina Panthers fan, I'm sorry, can't fix that. Never had I ever thought of INFINITI. Didn't know what it was. Seriously, best car I've ever had and the experience made it even better. One last note; I was unsure if I made the right choice on the INFINITI I chose and thought maybe I had wanted the more luxurious one; No problem, Dawn was absolutely supportive in any decision I was going to make and would have changed. Thank you!!! Thank you for treating me like you did. It was FUN!!!
Provided quality car loaner and care about my time. Paul Hickman and the Service Team provided me with a brand new loaner car with 16 Miles on it to help me get on my way as I was in a rush. When returned the car the next day, my 2019 QX 50 was washed and ready so I can could leave immediately.
Always a pleasure bringing my Q50 in for service. The service center’s staff is experienced and remembers you and your preferences year and car after car.
From the 1st phone call about a car, To signing the contract and taking ownership, Flemington Infinity has the most professional, courteous, and is knowledgeable of the products they sell.. From Dawn our sales woman, to Steve the manager to David in Financing to Cindee In service to Tom Ashton another wealth of knowledge.This experience was AAAA++++ throughout the entire process. The Owners of this Dealership, Be advised.. This staff you currently have here is truly outstanding reasonable, fair and cordial. and you should be very proudRespectfullyFrank A.2018 Infinity QX30
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